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Maintenance

Extend your equipment warranty

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Maintenance

Follow-up service management

If you require continued service after the 3-year free after-sales service ends, we provide a paid after-sales service.
This allows for continuous equipment management in addition to the existing 3-year free after-sales service.

Remote support

Providing real-time remote service for customer satisfaction and faster problem resolution

Maintenance Lv.1

  • - Annually scheduled one-day preventive maintenance visit
  • - Visit and inspect equipment H/W errors
    (No limit on the number of times/times for breakdown visits and remote support)
  • - Equipment parts management database and consulting support

Maintenance Lv.2

  • - Remote support & Lv.1 included
  • - Regular inspection visit every half year
    (twice a year)
  • - Preventive maintenance for each part according to usage time

Maintenance Lv.3

  • - Including remote support & services received at Lv.2
  • - Regular inspection visits every quarter
    (4 times a year)
  • - NEW Product setup on-site support and training
  • - Visits to provide training on how to use (up to 3 days per year/once per year)
  • - Educational support, production and provision of educational videos

Remote support service

Remote service allows us to quickly resolve issues without requiring an on-site visit.
The manufacturer's technical engineers diagnose problems based on real-time data and provide accurate solutions.
This will in turn lead to reduced equipment downtime, increasing the uptime and efficiency of your production line.

Manufacturer's Remote Support

Diagnose and identify the cause of the
problem through real-time remote support
from the manufacturer.

Minimize costs

You can minimize the time lost due to
production disruptions caused by
equipment failures.

Know-how

Based on the know-how of our manufacturing
technology experts and engineers accumulated over
many years, we can accurately identify problems and
take follow-up measures.

On-site service

We provide equipment problem diagnosis and action services by visiting the customer's site directly. We also provide various
on-site services such as parts replacement and on-site support when necessary.

Rapid diagnosis

If an equipment abnormality is discovered, an engineer will visit to quickly identify the cause and take follow-up measures.

Technical Service on site

If engineer assistance is required, parts will be replaced and tested, and if necessary, abnormalities other than those parts will also be checked.

Specialized expertise

Our service engineers, consisting of mechanical/electrical engineers and specialists, use state-of-the-art equipment to diagnose and resolve problems.

J-One's service engineers, who boast extensive field know-how, provide on-site measures, preventive maintenance, and operational recommendations to help you resolve issues and improve efficiency.

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